If you have a user, whose browser is associated with an anonymous contact record. Page clicks are working as activities, but you haven't done anything with forms yet.
Also, somewhere else in the system there is a contact record with email address '[email protected]'. You, using that same browser, open up a marketing email sent to [email protected], and click a link that takes you to the website.
What is the site expected to do in this case?
I would've expected it to either:
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- Merge the two contacts and their activities, and put both the email click activity and the subsequent page-visit in that contact
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- Change your browser's active contact from the anonymous contact (leaving it alone) to instead be the email contact, and and put both activities in that contact, ignoring the anonymous contact.
In this site, it seems to be associating the email click with the email contact, and the subsequent page activities with your existing anonymous contact, meaning the two activity sets aren't on the same contact.
And that doesn't depend on having an existing contact - it does seem like users who visit the site for the first time via an email link don't get their emails associated with their contact record - they just get a new anonymous contact instead.
Is that expected?
Environment
Xperience by Kentico version: [31.0.2]
.NET version: 8
Execution environment: Private Windows server