Victor, regarding your concerns with the Xperience by Kentico roadmap and the feedback suggestion system...
The current system feels opaque because:
Community members can't vote on feature requests
There's no visibility into whether others share the same need
The prioritization process and timeline remain unclear
Milan's thoughts are spot on:
the product management team receives a lot of requests and feedback from various sources. Not only from the community through the roadmap but also from direct conversations with partners who don’t participate in the community yet are still valuable to Kentico.
So it might actually be counterproductive to let only the community vote on features, since that’s just a subset of all XbyK users and customers.
Product management needs to put all the sources together, identify the most impactful ones at the time, and have them built into the product in a way that complements it well. So I kind of understand why they handle it in that “secret” way.
We receive feedback from many parties, we have a thousands of customers and hundreds of partner agencies - they all want something slightly different from Xperience by Kentico.
They also sometimes ask for features instead of telling us their challenges and letting our expert product team and engineers come up with creative solutions to those challenges.
If you would like more insight on why we don't have a public voting system and instead use feedback suggestions via our roadmap, check out my post on the topic.
Additionally, just to reassure you that your suggestions (and ideally your challenges) submitted via the roadmap are useful to us, know the following:
The roadmap is the front-end of our product management software, not some one-off website.
All feedback is organized by AI and then reviewed by a member of our product team
They look for trends and associate that feedback with key challenges we are already aware of
We constantly balance complexity of challenge and solution with overall impact (for our entire customer and partner base)
We also look at the forefront of digital marketing trends and into the future to make sure we aren't only designing a product today, but a product that will let customers and partners easily adapt to the opportunities of tomorrow or a year from now.
We receive waaay to much feedback to respond to every single item, but rest assured it's all useful (assuming you put some effort into it 😅) and appreciated.
In regards to your original requests, I don't have anything to publicly share but we are actively working on some things that will help in the areas you mentioned.