Source of the Newsletter Unsubscribed Status

we noticed that the unsubscribe on Newsletter recipients is always active

What do you mean by "active"?

In your screenshot the recipients that unsubscribed are still listed because they were subscribed previously. They are still contacts and still have activities. If you deleted all the contact data, for example with a data protection data eraser, then they would no longer appear in the recipient list (even as unsubscribed).

You could extend that page in the Xperience administration and hide unsubscribed recipients. Use your IDE to decompile the .NET types to see how the query for the listing is designed and then modify it in your UI page extender. The Kentico Community Portal source code has some examples.

Thanks for the response, but I think there might be a misunderstanding.

The issue isn't that unsubscribed recipients appear in the list - that's expected behavior and working fine.

The problem is: All recipients are showing the status "Unsubscribed" in the UI, even the ones who are actively subscribed and should show as "Subscribed". It's as if the subscription status field is stuck on "Unsubscribed" for everyone.

So the question is: why would the system display all newsletter recipients (including currently subscribed ones) with an "Unsubscribed" status? Is there a specific field or setting that controls this display value that we might have misconfigured?"

Important note: These recipients are actually receiving the newsletters successfully, so they are functionally subscribed. The issue is purely with how the status is being displayed in the administration interface.

• Can you reproduce your issue in Dancing Goat locally?
• Are you sure your recipient list UI, the subscription process, or customer data hasn't already been customized in some way?

The Kentico Community Portal is currently using Xperience by Kentico v30.11.2 and recipients are displayed with the correct "Email status" in the administration UI (Receiving, Unsubscribed, and Bounced).